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University IT Service Catalogue

 

Services For Visitors

Auto Attendants

Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices...

Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently...

Service Provider 
UIS

BT Exchange Lines

BT lines can be ordered by colleges, institutions, and departments by emailing your requirements to provcl@bt.com , or alternatively calling BT on...

Service Provider 
UIS

Extension mobility

Extension mobility allows you to log in to another desk phone and use your own extension number as if you were sat at your own desk. This feature is...

Service Provider 
UIS

Fax Services

The Telecoms Helpdesk offers a fax-to-email service which allows you to receive fax messages as email attachments. Note this service does not allow...

Service Provider 
UIS

Hunt Groups

A Hunt number/group is not connected to a particular handset, but incoming calls to a particular number (hunt number) are routed to a pre-defined...

Service Provider 
UIS

Individual Self Service

The My.Phone self-service portal allows you to manage your own voicemail box and personal speed dials on a simple web interface.

Service Provider 
UIS

Institutional Self Service

The admin.phone portal allows an institution’s Telephone Liaison Officer (TLO) to manage their own institutions telephones; performing actions such...

Service Provider 
UIS

Jabber Guest

Jabber Guest is a system which allows people to make video or audio calls to a University phone (Either desk phone or Jabber Client) through a web...

Service Provider 
UIS

Non Geographic Numbers

Non geographic number s are UK phone numbers beginning either 03, 08 or 09 which are not tied to a specific phone line. For the caller, they have non...

Service Provider 
UIS