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University IT Service Catalogue

 

Central UIS Password Service

The UIS Password gives access to a growing number of UIS services including (but not limited to):

business systems, High Performance Computing Service (HPCS) and Managed Web Service (MWS).

Features and Benefits

Features & Benefits 

Users can choose, set and change their own common password across a growing number of UIS services. A known UIS Password can easily be changed  by using the online UIS Password Management Application.

Time-limited password reset tokens are available from institutional Computer Officers or the UIS Service Desk. This will enable a password reset, thus regaining access to UIS accounts.

How Much Does It Cost?

How much does it cost? 

This service is free of charge.

How Do I Get This Service?

How do I get this service? 

How to change your password(s)

Use the UIS Password Management Application to change your UIS Password, or individual passwords for Raven, Hermes or Desktop Services.

If you forget your password(s)

The procedure will vary depending which password it is you have forgotten. Please visit the Passwords on UIS Accounts web page for full instructions.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Password changes are near instantaneous using the online password management application.

On production of a valid photographic ID, Password Reset Tokens may be obtained from local Computer Officers or the UIS Service Desk within a few minutes of asking, during normal working hours.

Support Details & Contact Information

Support Details & Contact Information 

Contact the UIS Service Desk via:

Email: service-desk@uis.cam.ac.uk
Phone: 01223 (7)62999
Website: http://help.uis.cam.ac.uk/user-accounts-security/accounts-passwords/user...

UIS Division
Roger Needham Building
7 JJ Thompson Avenue
Cambridge CB3 0RB

(for opening times, please see Supported Service Hours)

Available Service Hours

When is this service available? 

Self-service access to the online UIS Password Management Application is available 24/7, excluding announced downtime periods.

Supported Service Hours

Supported Service Hours 

Self-service access to the UIS Password Management Application is available 24/7.

Password Reset Tokens are available from institutional Computer Officers or the UIS Service Desk during normal office hours:

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service supplier
UIS