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University IT Service Catalogue

 

Services For Administration

ACN Desktop

The UAS desktop service provides a desktop or laptop PC, associated peripheral devices and productivity software to members of the Unified Administrative Service. All provided hardware and software is managed and maintained by UIS, minimizing the administrative burden on users.
Service Provider 
UIS

ACN Email and Calendaring

The ACN (Administrative Computing Network) Email and Calendaring service is provided to all members of the Unified Administrative Service (UAS) as a means of collaboration and communication. (*Previously supported by MIS Division (MISD) and formerly referred to as the UAS [Unified Administrative...
Service Provider 
UIS

ACN Mobile

Configuration for users of the Administrative Computing Network (ACN) for mobile devices, most of whom are in the Unified Administrative Service (UAS).
Service Provider 
UIS

ACN Remote Access

The UAS remote access service extends the administrative computer network to individual PCs located anywhere on the Internet. When connected PCs will have access to all University network resources that would normally be available locally.
Service Provider 
UIS

ACN User Accounts

All members of Unified Administrative Services (UAS) are issued with a UAS user account, which is used to authenticate you against UAS network resources. The UAS user account is in addition to the Raven account that provides access to a number of University-wide resources.
Service Provider 
UIS

Antivirus Software

Overview University Information Services (UIS) has a license for some Intel Security (McAfee) antivirus products, which are available free of charge to all students and staff of the University and Colleges. The license also allows for use on home machines.
Service Provider 
UIS

Assistive Technology

The Assistive Technology service provides support to University staff and students with disabilities, specific requirements or other health issues through the use of technology. A wide range of software, hardware, training, advice and support is available.
Service Provider 
UIS

Audio Conferencing

Ways to make conference calls from your University handset or conference station, or join a conference call via a dial-in service. Avenues for creating conference calls on the University Telephone System can be found via these links: Conference calls (joining calls using your Cisco handset) Audio...
Service Provider 
UIS

Auto Attendants

Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices they make. Auto Attendants can be as simple or as complex as you like. They can range from simple one-level menu systems, to ones with complex time-of-...
Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently, routing the callers to the correct group of call centre agents, and providing queueing facilities when all agents are busy. They include management...
Service Provider 
UIS