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University IT Service Catalogue

 

Services For IT Practitioners

AD.CAM Accounts and Passwords

Provided by the University Information Services (UIS) Institution Support Service (ISS), ad.cam.ac.uk is a managed Active Directory service for institutions. ISS run the domain and provide account and password assistance.
Service Provider 
UIS

Antivirus Management for Institutions

UIS run the ePolicy Orchestrator (ePO) server for management of the current antivirus provision in institutions. This is currently McAfee Antivirus and is the University's product of choice. Institutional Support is offered on both Windows and Apple computers.
Service Provider 
UIS

Assistive Technology

The Assistive Technology service provides support to University staff and students with disabilities, specific requirements or other health issues through the use of technology. A wide range of software, hardware, training, advice and support is available.
Service Provider 
UIS

Audio Conferencing

Ways to make conference calls from your University handset or conference station, or join a conference call via a dial-in service. Avenues for creating conference calls on the University Telephone System can be found via these links: Conference calls (joining calls using your Cisco handset) Audio...
Service Provider 
UIS

Auto Attendants

Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices they make. Auto Attendants can be as simple or as complex as you like. They can range from simple one-level menu systems, to ones with complex time-of-...
Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently, routing the callers to the correct group of call centre agents, and providing queueing facilities when all agents are busy. They include management...
Service Provider 
UIS

BGP Black Hole

This service allows the CUDN and institutional routers to exchange routing information and dynamically reroute traffic in the event of the failure of a link or router, even via a completely different connection to the CUDN, at another site.
Service Provider 
UIS

BT Exchange Lines

BT lines can be ordered by colleges, institutions, and departments by emailing your requirements to provcl@bt.com , or alternatively calling BT on 0808 100 7499. BT will then complete the work (sometimes a site survey is required beforehand), and charge the installation costs direct to the...
Service Provider 
UIS

BT Lines and OneBill

BT lines can be ordered by colleges, institutions, and departments. If the BT line is to be used for a Redcare service, these are usually ordered through Estate Management. RedCare lines - for things like lifts - are often handled by Building Services. BT OneBill* is a service BT provide to...
Service Provider 
UIS

Cambridge Computer Emergency Response Team (CamCERT)

The Cambridge Computer Emergency Response Team (CamCERT) co-ordinates the response to security incidents for the University of Cambridge. CamCERT is the contact point for anyone in the University who needs help and advice with a compromised device or the misuse of IT facilities. It liaises between...
Service Provider 
UIS