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University IT Service Catalogue

 

Services For All Staff

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

ACN Mobile

Configuration for users of the Administrative Computing Network (ACN) for mobile devices, most of whom are in the Unified Administrative Service (UAS).
Service Provider 
UIS

Antivirus Software

Overview University Information Services (UIS) has a license for some McAfee antivirus products, which are available free of charge to all students and staff of the University and Colleges. The license also allows for use on home machines.
Service Provider 
UIS

Assistive Technology

The Assistive Technology Service has now been transferred to the Disability Resource centre. The Assistive Technology service provides support to University staff and students with disabilities, specific requirements or other health issues through the use of technology. A wide range of software...
Service Provider 
UIS

Audio Conferencing

Ways to make conference calls from your University handset or conference station, or join a conference call via a dial-in service. Avenues for creating conference calls on the University Telephone System can be found via these links: Conference calls (joining calls using your Cisco handset) Audio...
Service Provider 
UIS

Auto Attendants

Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices they make. Auto Attendants can be as simple or as complex as you like. They can range from simple one-level menu systems, to ones with complex time-of-...
Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently, routing the callers to the correct group of call centre agents, and providing queueing facilities when all agents are busy. They include management...
Service Provider 
UIS

BT Exchange Lines

BT lines can be ordered by colleges, institutions, and departments by emailing your requirements to provcl@bt.com , or alternatively calling BT on 0808 100 7499. BT will then complete the work (sometimes a site survey is required beforehand), and charge the installation costs direct to the...
Service Provider 
UIS

BT Lines and OneBill

BT lines can be ordered by colleges, institutions, and departments. If the BT line is to be used for a Redcare service, these are usually ordered through Estate Management. RedCare lines - for things like lifts - are often handled by Building Services. BT OneBill* is a service BT provide to...
Service Provider 
UIS

CamTools

CamTools was switched off on 30th September 2017. The replacement for CamTools in the support of teaching and learning is Moodle. However, for non-teaching sites, other IT services may be more appropriate. To review these alternatives, please contact your institution's Computer Officer or browse...
Service Provider 
UIS

Central UIS Password Service

The UIS Password gives access to a growing number of UIS services including (but not limited to): Hermes email Raven authentication desktop applications via the Managed Cluster Service business systems, High Performance Computing Service (HPCS) and Managed Web Service (MWS).
Service Provider 
UIS