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University IT Service Catalogue

 

Services For Students

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

Antivirus Software

Overview University Information Services (UIS) has a license for some McAfee antivirus products, which are available free of charge to all students and staff of the University and Colleges. The license also allows for use on home machines.
Service Provider 
UIS

Assistive Technology

The Assistive Technology Service has now been transferred to the Disability Resource centre. The Assistive Technology service provides support to University staff and students with disabilities, specific requirements or other health issues through the use of technology. A wide range of software...
Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently, routing the callers to the correct group of call centre agents, and providing queueing facilities when all agents are busy. They include management...
Service Provider 
UIS

BT Exchange Lines

BT lines can be ordered by colleges, institutions, and departments by emailing your requirements to provcl@bt.com , or alternatively calling BT on 0808 100 7499. BT will then complete the work (sometimes a site survey is required beforehand), and charge the installation costs direct to the...
Service Provider 
UIS

CamTools

CamTools was switched off on 30th September 2017. The replacement for CamTools in the support of teaching and learning is Moodle. However, for non-teaching sites, other IT services may be more appropriate. To review these alternatives, please contact your institution's Computer Officer or browse...
Service Provider 
UIS

Central UIS Password Service

The UIS Password gives access to a growing number of UIS services including (but not limited to): Hermes email Raven authentication desktop applications via the Managed Cluster Service business systems, High Performance Computing Service (HPCS) and Managed Web Service (MWS).
Service Provider 
UIS

Common Registration Scheme identifiers (CRSids)

Your Common Registration Scheme identifier (CRSid) is your personal username that is used widely throughout the University. This consists of your initials, as disclosed to the University Information Services (UIS) at the point of first registration, and a number. Your CRSid is personal and unique...
Service Provider 
UIS

Computer Security Incident Response Team (CSIRT)

The Computer Security Incident Response Team (CSIRT) co-ordinates the response to security incidents for the University of Cambridge. CSIRT is the contact point for anyone in the University who needs help and advice with a compromised device or the misuse of IT facilities. It liaises between...
Service Provider 
UIS

CUDN Connection

The Institutional Network Connection (or pop switch) connects an internal institutional data network to the rest of the Cambridge University Data Network (CUDN) and the outside world, via JANET. It is available in a number of speeds and connection types.
Service Provider 
UIS

Desktop Video Conferencing

Adobe Connect was previously the preferred desktop videoconference software supplied by UIS, however due to financial constraints the subscription will not be renewed this academic year and accounts will no longer work after July 31st. Webex is available from UIS as an alternative and users may...
Service Provider 
UIS