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University IT Service Catalogue

 

Services For Visitors

Auto Attendants

Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices they make. Auto Attendants can be as simple or as complex as you like. They can range from simple one-level menu systems, to ones with complex time-of-...
Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently, routing the callers to the correct group of call centre agents, and providing queueing facilities when all agents are busy. They include management...
Service Provider 
UIS

BT Exchange Lines

BT lines can be ordered by colleges, institutions, and departments by emailing your requirements to provcl@bt.com , or alternatively calling BT on 0808 100 7499. BT will then complete the work (sometimes a site survey is required beforehand), and charge the installation costs direct to the...
Service Provider 
UIS

Extension mobility

Extension mobility allows you to log in to another desk phone and use your own extension number as if you were sat at your own desk. This feature is perfect for Hot Desking.
Service Provider 
UIS

Fax Services

The Telecoms Helpdesk offers a fax-to-email service which allows you to receive fax messages as email attachments. Note this service does not allow you to send faxes.
Service Provider 
UIS

Graduate Admissions Portal

Admissions and Applications for GAO and ICE
Service Provider 
UIS

Hunt Groups

A Hunt number/group is not connected to a particular handset, but incoming calls to a particular number (hunt number) are routed to a pre-defined group (hunt group) of extensions numbers. The call can be broadcast or rotated through the pool of lines until a free line is found and the caller is...
Service Provider 
UIS

Individual Self Service

The My.Phone self-service portal allows you to manage your own voicemail box and personal speed dials on a simple web interface.
Service Provider 
UIS

Institutional Self Service

The admin.phone portal allows an institution’s Telephone Liaison Officer (TLO) to manage their own institutions telephones; performing actions such as display name changes, mailbox PIN resets and various reporting options.
Service Provider 
UIS

Jabber Guest

Jabber Guest is a system which allows people to make video or audio calls to a University phone (Either desk phone or Jabber Client) through a web browser without needing to sign up or login. Typical usage scenarios are interviews or customer contact centres.
Service Provider 
UIS