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University IT Service Catalogue


Computing Services for new students

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The University of Cambridge provides comprehensive IT facilities to enable your studies while you are here. Your day-to-day IT needs will be met by your college's IT staff, whose services are underpinned at a University-wide level by University Information Services (UIS).

UIS staff are here to help you make effective use of IT during your time spent studying at Cambridge. Our friendly service desk staff provide system-specific support, and we offer an extensive programme of free training courses to help you develop your IT skills while you are here - find out more by contacting the UIS Service Desk.

Your CRSid (username)

Everyone at the University is given a unique CRSid (Common Registration Scheme identifier). It is your username while at the University, and forms the first part of your Cambridge email address. CRSids take the form of your initials and a randomly assigned number, e.g. fjc55.

Your UIS password

Your CRSid password is the single password you will use for your raven, Hermes email and Desktop Services account.

If you have collected your UIS accounts before you arrived, you need to nothing more. If you have not, collect and activate your accounts as soon as possible: Student Registration

Your Hermes email account

Hermes is the University's email system. Your email address will be your CRSid (i.e. your Cambridge username) followed by, e.g.

Once you have created your UIS password, you will be able to access your Hermes inbox using the webmail interface, or by configuring an email client on your computer.

See Hermes Webmail for more information on managing your Hermes email account.

University Wireless Network

The University Wireless Network provides mobile connectivity to many public areas throught the city centre. You can connect to the ’UniOfCam’ access points with your Raven login.

Provision of printing, copying and scanning services from any computer connected to UoC network is available to staff and students. for more information, see:

Moodle is the virtual learning environment that we provide for staff and students to teach courses and store learning materials online. For more information and to log in to the Moodle system, see:

CamTools has been retired and replaced by a new system, Moodle.

Free IT Training Programme

The UIS Provides a comprehensive programme of IT-related training courses.

Each term, we publish a new programme. Nearly all courses are free of charge (except those leading to professional qualifications which incur exam fees), and you are very welcome to attend as many courses as you like.

Browse courses and manage your bookings online using the University Training Booking Systems (UTBS):

Advice and Support for users with specific IT requirements is availalbe from many sources. These include web pages, printed documentation, your institution's IT support staff, and the UIS Service Desk.

Further information about our assistive technology can be found at:

There are a number of data storage solutions available for students. For more information on the data storage solution to meet your needs, see Servers, Data Storage and Backup.

Every member of University institutions can download the McAfee antivirus software. This is provided free of charge by the University. and will protect your computer against viruses and other malware programs.

To access the service, see Information and Infrastructure Protection.