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University IT Service Catalogue


Process Mapping Software Provision

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The current preferred software for mapping business processes is Process Navigator by Triaster.

This software provides the tools required to produce business process maps, supported by an agreed methodology, as well as a Process Library for the publication of business processes for use across the University. See the Triaster site for training and support in the use of the software.

Features and Benefits

Features & Benefits 

Producing a process map can help institutions to:

  • understand inefficiencies in the process by providing a visual representation of the activities, inputs and outputs
  • quantify the effort involved in running that process
  • obtain an accessible view of the "as is" process to aid staff training
  • link current business processes to additional resources, such as web pages, templates and procedural documents

How Much Does It Cost?

How much does it cost? 

The Triaster software itself is available free of charge. However, it requires the pre-installation of Visio which is chargeable.


How Do I Get This Service?

How do I get this service? 

Please contact by email to discuss your requirements.


How Quickly Can I Get This Service?

How quickly can I get this service? 

Typically within one working week.

Support Details & Contact Information

Support Details & Contact Information 

Please contact the UIS helpdesk at:


Direct support from Triaster via:

Tel: 0870 402 1234

(for opening times, see Supported Service Hours)

Available Service Hours

When is this service available? 

The business process mapping software is available 24/7.

Supported Service Hours

Supported Service Hours 

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

See also direct support options from Triaster.

Service for:

Service supplier