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University IT Service Catalogue

 

Raven for Webmasters

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

The Raven for Webmasters service helps webmasters and web developers to integrate Raven authentication into web sites and web applications.

The service consists of the Raven service itself, documentation and best practice guides, technical resources  for interacting with the Raven service, and advice and consultancy delivered by our Raven support team.

 

Features and Benefits

Features & Benefits 

Raven authentication offers several big advantages for webmasters:

  • provides a consistent and centrally-managed authentication experience to users of their University website
  • use the CRSids and UIS Passwords already familiar to University staff and students
  • identify users by CRSid that can be used to look up information about them and make access control decisions
  • access local support, consultancy and bespoke component development

The Raven service package comprises the following elements:

How Much Does It Cost?

How much does it cost? 

The basic service is free of charge to webmasters and web developers inside the University, and to external developers and contractors working on the University's behalf.

More extensive support, such as developing bespoke authentication interfaces, is chargeable.

How Do I Get This Service?

How do I get this service? 

The service is provided on a self-serve basis, with online support and development resources available at the Raven project site and the Raven Wiki.

For consultancy and bespoke development requests please email the Raven Team: raven-support@uis.cam.ac.uk

How Quickly Can I Get This Service?

How quickly can I get this service? 

Straightforward support and consultancy questions are normally addressed within 1-2 working days.

More complicated issues will require longer to investigate and address.

Support Details & Contact Information

Support Details & Contact Information 

Support is available during normal UIS working hours via

Email: raven-support@uis.cam.ac.uk

(for opening times, see Supported Service Hours)

Available Service Hours

When is this service available? 

The service is available 24/7.

Supported Service Hours

Supported Service Hours 

During normal UIS working hours:

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service for:

Service supplier
UIS