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University IT Service Catalogue


Falcon Content Management Service

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The Falcon Content Management Service creates hosted individual websites in a managed environment, templated in the University house style ('Project Light') and with a range of already built-in functions.


Features and Benefits

Features & Benefits 

Falcon allows departments, research groups and other collaborative communities within the University to build websites that are

  • easily administered and edited through a user-friendly interface that requires no technical knowledge
  • partially pre-configured with powerful functionality for a quick launch
  • professionally branded and templated in the University house style ('Project Light')
  • available with free local support

How Much Does It Cost?

How much does it cost? 

Payment for use of the Falcon service is £100 on an annual basis, either from the end of the month that the site has gone live or after a year of development. Successive annual payments are due in the same month.

A  chargeable content migration service is available for institutions that do not have sufficient in-house resources to transfer existing content from current websites.

How Do I Get This Service?

How do I get this service? 

Falcon is available to University staff. Please contact to obtain this service.

Information required:

  • CRSids of managers
  • the purpose of the site, with the appropriate department
  • a domain name and role-based contact address close to launch

How Quickly Can I Get This Service?

How quickly can I get this service? 

Subject to staffing levels, requests for new development sites that are received before 3pm will be created overnight. Requests received after 3pm will be processed the following day.

We expect that development sites will be completed and made available on a domain name (otherwise known as ‘going live’) within a year. If sites do not go live within a year we may request either the normal payment for a site or, if it is not being used, its removal.

Support Details & Contact Information

Support Details & Contact Information 

For FAQs please see the Falcon helpsite.

Please contact the Falcon team via


(for opening times, see Supported Service Hours)

Available Service Hours

When is this service available? 

Falcon is accessible 24/7.


Supported Service Hours

Supported Service Hours 

Subject to staffing levels, will endeavour to answer queries received between 9am and 5pm, Monday-Friday within one working day. 

The Falcon help site is available 24/7.

Service supplier