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University IT Service Catalogue

 

Local Network Services

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

Access to the local network, the Cambridge University Data Network (CUDN) and the internet for members at the Faculty of Education.

Features and Benefits

Service Features & Benefits 
Local, fast and reliable connectivity to CUDN and the internet, providing:
  • secure, high-speed wired access accross the Faculty with fixed addresses
  • WiFi coverage supporting UniofCam and Eduroam connections for mobile devices

Local Network Services provide reliable high speed internet access and offer a consistent WiFi service portfolio across the entire Faculty.

Service Availability

Service Availability 

Wired network connections are only available 24/7 via self-service to Faculty staff, visiting academics and some authorised PhD students by arrangement with the IT Helpdesk.

WiFi coverage via Eduroam requires an initial configuration procedure. Eduroam is available to University members and academic visitors who already have an Eduroam account. 

UniofCam is available to members of the University via self-service with Raven authentication.

Visitors without an Eduroam account may be issued with short-/long-term guest tokens for UniofCam by their hosts or from the IT Helpdesk.

Support Information

Service Support Details 

Local Network Services are supported by the IT Helpdesk during normal staffed hours:

Monday - Friday: 8.45am - 10.30am & 12.30pm - 3pm

Email: it-support@educ.cam.ac.uk
Tel: internal 50858 external +44 (0)7917 535858
In Person: Room GS7, Donald McIntyre Building

Service Supplier
Faculty of Education