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Managed Network

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

With the Managed Network Service, the UIS fully manages and supports a local institutional network. It is available for any University institution - college or department.

There are two options for this service, depending on whether the UIS or the customer provides the network hardware.

Features and Benefits

Features & Benefits 

Option 1: UIS provided switches

This service provides a complete managed network for a department, college or institution.  All network switch hardware is included within the service charge, there are no extra costs.

Key features of this service are as follows:

  • Free setup and installation.
  • The UIS provides and installs all network switches.
  • The UIS provides network configuration, management and trouble-shooting (infrastructure only).
  • Hardware spares provide loan equipment in the event of hardware failure.
  • The UIS provides free replacement of faulty network equipment.
  • The UIS provides free replacement of end-of-life network equipment.
  • All network ports are Gigabit with POE+ and can support a phone and a computer per port (depending upon configuration).

 

Option 2: Institution switches

Where a department has already invested in data network switches, but requires IT expertise to manage that infrastructure, the UIS can adopt the management and support of the network.

This service is the same as the standard Managed Network Service with the following changes:

  • Existing data and telephone switches are adopted by the UIS.
  • Adopted equipment must meet minimum standards to be supported (as defined by UIS at time of adoption).
  • Network switches have a maximum lifetime of 6 years. Equipment reaching 6 years must be replaced by either UIS or the Institution.
  • Adopted hardware is not replaced for free by the UIS in the event of equipment failure but loan equipment is available while a repair\warranty replacement is arranged.
  • The use of desktop hubs\switches is not recommended by the UIS and these will not be supported.

How Much Does It Cost?

How much does it cost? 

Charges are listed here.

How Do I Get This Service?

How do I get this service? 

How Quickly Can I Get This Service?

How quickly can I get this service? 

Dependent on customer requirements.

Support Details & Contact Information

Support Details & Contact Information 

Available Service Hours

When is this service available? 

The service operates 24/7

Supported Service Hours

Supported Service Hours 

Support 9am - 5pm Monday to Friday

Service for:

Service supplier
UIS