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ACN Remote Access

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

The ACN Remote Access service extends the administrative computer network to individual PCs located anywhere on the Internet.  When connected PCs will have access to all University network resources that would normally be available locally.

Features and Benefits

Features & Benefits 
  • Access to all University network resources from a PC anywhere on the Internet.
  • When connected to remote access, all communications to University network resources are encrypted.

How Much Does It Cost?

How much does it cost? 

A one-off cost of £250 is charged for the remote access service.

How Do I Get This Service?

How do I get this service? 

Please contact the UIS Service Desk by email or phone.

Email:  servicedesk@uis.cam.ac.uk

Tel:  01223 332999

How Quickly Can I Get This Service?

How quickly can I get this service? 

Please allow 2 - 3 days.

Support Details & Contact Information

Support Details & Contact Information 

Please contact the UIS Service Desk

Email: servicedesk@uis.cam.ac.uk

Tel: 01223 332999

(For opening times see Supported Service Hours)

Available Service Hours

When is this service available? 

The service is available 24/7 (subject to routine maintenance).

Supported Service Hours

Supported Service Hours 

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service for:

Service supplier
UIS