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University IT Service Catalogue


Desktop Video Conferencing

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

Adobe Connect was previously the preferred desktop videoconference software supplied by UIS, however due to financial constraints the subscription will not be renewed this academic year and accounts will no longer work after July 31st.

Webex is available from UIS as an alternative and users may also like to investigate other possibilities such as Jitsi Meet, Microsoft Teams, Zoom etc.

Features and Benefits

Features & Benefits 

Adobe Connect Web-conferencing and collaboration is highly adaptable. It offers a virtual version of life-like meeting scenarios. It can be started and joined via a browser or app, on almost all desktop (managed or personal)s, laptops or mobile devices.

Among its many options it provides:

  • virtual and hybrid (blended) meetings (virtual office hours, seminars, courses or conferences)
  • personal or shared/reusable virtual rooms
  • persistent rooms - single URL for each reusable room simple
  • recording option for any event with access control
  • interactive whiteboards
  • instant polls, chat and Q&A areas
  • desktop sharing and remote control options
  • private preparation areas and breakout groups
  • ability to accommodate large meetings (100+ visible users)
  • flexible and customisable user interface
  • flexible licensing, mobile apps

How Much Does It Cost?

How much does it cost? 

Adobe Connect is currently free and available to all University staff. It is possible that a group of users may wish to continue the current subscription on a cost-recovery basis and we will provide information about this if the initiative bears fruit.

How Do I Get This Service?

How do I get this service? 

Please contact the UIS Videoconference Service to request an account.

You can also learn more about the product via the Adobe Support website.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Consultancy is helpful, especially during the pilot service phase, and because of the flexible and customisable nature of the service.  A minimum of one week is advisable. The more time is avilable in advance, the easier it will be to advise on accounts and equipment required in the event pre-planning stage.

Support Details & Contact Information

Support Details & Contact Information 

Support via the UIS Service Desk

Tel: 01223 332999
Website: Cam-Connect

regular course is available, as is consultancy, equipment loan, and logistical support

(for opening times, see Supported Service Hours)

Support via Adobe

Go to the Adobe Support website and click on 'Support options'


Available Service Hours

When is this service available? 

This service will cease to be provided on 31st July 2019

Supported Service Hours

Supported Service Hours 

Self-service access is available at all hours and locations, including pre-arranged or ad hoc online and telephone support.

Support from UIS staff may be available outside normal working hours*. This must be booked in advance and is charged at UIS consulting rates.

*Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service Retirement Date:
Wednesday, 31 July, 2019
Service supplier