skip to content

University IT Service Catalogue


ACN Email and Calendaring

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The ACN (Administrative Computing Network) Email and Calendaring service is provided to all members of the Unified Administrative Service (UAS) as a means of collaboration and communication.

(*Previously supported by MIS Division (MISD) and formerly referred to as the UAS [Unified Administrative Service] Network. This exchange mail service supports a large number of staff, not all necessarily UAS members, as well as some non-UAS staff. ACN better reflects the network which is supported in this instance.)


Features and Benefits

Features & Benefits 
  • individual user mailbox with 2GB storage quota
  • integrated calendar
  • distributed global address book containing the contact details of all ACN members
  • optional group mailboxes and group calendars
  • email groups whose membership can be managed by a designated owner
  • daily data backups of all mailbox content
  • web access to your mailbox from both inside and outside of the University network
  • synchronisation of data to mobile devices (phones & tablets)
  • multiple layers of filtering (antivirus, spam filtering)

How Much Does It Cost?

How much does it cost? 

This service is included as part of the ACN Desktop.

How Do I Get This Service?

How do I get this service? 

This service is obtained via the UIS Service Desk

Email: or

Tel: preferably 01223 (3)32999 

How Quickly Can I Get This Service?

How quickly can I get this service? 

This depends on the service period.

Support Details & Contact Information

Support Details & Contact Information 

Please contact the Exchange Mail Service and Systems Administrator via:

Email: or

Tel: preferably 01223 (3)32999 

(for opening times, please see Supported Service Hours)

Available Service Hours

When is this service available? 

The ACN Email and Calendaring service is available 24/7.

Supported Service Hours

Supported Service Hours 

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service for:

Service supplier