skip to content

University IT Service Catalogue


Exchange Online

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The Exchange Online groupware service (email, calendars, contacts, notes) is available to all University students and almost all staff. It gives access to email and other groupware functions via a web interface and various clients. The web interface makes it accessible from any internet-connected system in the world with a modern browser.

Features and Benefits

Features & Benefits 
* 100GB quotas per mailbox
* supports email clients on all platforms
* supports email, calendars, contacts and notes
* provides a modern, responsive web interface
* supports shared mailboxes (with calendars etc) for University institutions
* can be customized with filtering options
* allows redirection of messages to another email provider

How Much Does It Cost?

How much does it cost? 

This service is free of charge to the end user.

How Do I Get This Service?

How do I get this service? 
You can migrate your personal email mailbox from Hermes by clicking here
For all institutional or other shared facilities the institution must migrate. The institutional IT office should email the migration team.  
To access the service via the web click here
To configure a client to access it please read the migration guide.  

How Quickly Can I Get This Service?

How quickly can I get this service? 
Migration from Hermes takes time depending on how much email you already have on Hermes. You can continue to use Hermes during the migration.
There is no application process for individuals.
Institutional migrations are scheduled. Please contact the migration team  to discuss your requirements.

Support Details & Contact Information

Support Details & Contact Information 
Please contact the UIS Service Desk, preferrably via. email.
(For opening times please see Supported Service Hours)
Tel: (01223 7) 62999
Migration website can be found here

Available Service Hours

When is this service available? 

Available 24/7 365 days per year

Supported Service Hours

Supported Service Hours 
The service is supported Monday - Friday: 8:30-17:00.
(excluding UK Bank Holidays and University closures)
Service supplier