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University IT Service Catalogue

 

Call Handling

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

 

The University Telephone System (UTS) is the University wide phone system managed by the Telecoms Office. The UTS is based around the Cisco CallManager VoIP phone system, with third party voicemail, audio conference, call logger systems.

The desk phones we supply and support are Cisco handsets; the mobile phone service is through O2. Various other services are also available such as audio conferencing, text messaging and pager service.

UTS also provides easy to use web systems which allows administrators or Telephone Liaison Officers (TLOs) to get new people up and running quickly and easily, without the need to contact the Telecoms Helpdesk.

Service Offerings

Audio Conferencing

Ways to make conference calls from your University handset or conference station, or join a conference call via a dial-in service. Avenues for...

Service Provider 
UIS

Auto Attendants

Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices...

Service Provider 
UIS

Automatic Call Distribution/Queueing

Automatic Call Distribution/Queueing (ACD) systems are designed to be used by help desks and call centres. They handle incoming calls intelligently...

Service Provider 
UIS

BT Lines and OneBill

BT lines can be ordered by colleges, institutions, and departments. If the BT line is to be used for a Redcare service, these are usually ordered...

Service Provider 
UIS

Fax Services

The Telecoms Helpdesk offers a fax-to-email service which allows you to receive fax messages as email attachments. Note this service does not allow...

Service Provider 
UIS

Hunt Groups

A Hunt number/group is not connected to a particular handset, but incoming calls to a particular number (hunt number) are routed to a pre-defined...

Service Provider 
UIS

Jabber Guest

Jabber Guest is a system which allows people to make video or audio calls to a University phone (Either desk phone or Jabber Client) through a web...

Service Provider 
UIS

Mobile Phone Provision

The chosen provider for the University of Cambridge's mobile phone service is O2. Due to the amount of mobiles under contract with O2, the University...

Service Provider 
UIS

Non Geographic Numbers

Non geographic numbers are UK phone numbers beginning either 03, 08 or 09 which are not tied to a specific phone line. For the caller, they have non-...

Service Provider 
UIS

Phones (Desk Phones)

The University Telephone System (UTS) is the University wide phone system managed by the Telecoms Office. We supply and support a range of Cisco...

Service Provider 
UIS

Single Number Reach

Single Number Reach allows you to link your University desk extension with your University O2 mobile number, meaning you don’t have to give out your...

Service Provider 
UIS

Telephone Management for Individuals

The University Telephone System (UTS) is the University-wide phone system managed by the Telecoms Office. Whether at their desk or remotely...

Service Provider 
UIS

Telephone Management for Institutions

Admin.phone is the administration tool that the Telecoms Office provides to allow Telephone Liaison Officers to make basic, day to day changes to the...

Service Provider 
UIS

Telephone Provision

The University Telephone System (UTS) is the University wide phone system managed by the Telecoms Office. The UTS is based around the Cisco...

Service Provider 
UIS

Telephony (Phone Software)

The Cisco Jabber soft client works with the CallManager system to act as a University phone on computers or mobile device. As well as voice calls, it...

Service Provider 
UIS

Text Message Service

The Telecoms Office Text Message Service allows either a person (via the My.Phone website), or a computer program (via an API ) to send text (SMS)...

Service Provider 
UIS