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University IT Service Catalogue


Audio Conferencing

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

Ways to make conference calls from your University handset or conference station, or join a conference call via a dial-in service.

Avenues for creating conference calls on the University Telephone System can be found via these links:

Features and Benefits

Features & Benefits 

The main service benefits include: 

  • free calls for users on the University phone system
  • no premium rate numbers to call for participants outside the University – calls are charged as a standard UK phone call
  • no per conference fees
  • no per participant fees

How Much Does It Cost?

How much does it cost? 

The Audio Conference Service is charged at £5 per month (plus VAT where applicable) per institution, regardless of the number of conferences booked or the number of participants.

Unlike commercial conference services, there is no high-charge phone number for conference participants, just a regular University phone number. There is no per conference or per participant fee.

Users on University phone system: Calls into the conference service are free.

Users outside of the University: Calls are just a regular UK phone call.

How Do I Get This Service?

How do I get this service? 

Access to this service is managed by your Institution's Telephone Liaison Officer.

Further instructions can be found on the Telecoms Office Audio Conferencing web page.


How Quickly Can I Get This Service?

How quickly can I get this service? 

The delivery lead time varies depending on each individual case. The appropriate Telephone Liaison Officer will be able to advise once individual requirements have been discussed.

Support Details & Contact Information

Support Details & Contact Information 

Initial queries should be directed to your Institution's Telephone Liaison Officer.

The Telecoms Helpdesk is your one-stop-shop for all telecommunication requirements. Use either of these methods to get in touch:

Tel: 01223 (3)37070 

(for opening times see Supported Service Hours)

Available Service Hours

When is this service available? 

This service is active and available to use 24/7.

Supported Service Hours

Supported Service Hours 

Service is available 24/7, with support during normal working hours, typically:

Mon-Fri: 9am - 5pm

(for contact details, please see Support Details and Contact Information)

Service supplier