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University IT Service Catalogue


Auto Attendants

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

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Auto Attendants are voice menus ("Press 1 for sales, press 2 for finance") which allow callers to be routed to a department based on menu choices they make. Auto Attendants can be as simple or as complex as you like. They can range from simple one-level menu systems, to ones with complex time-of-day routing, recording messages from callers, sending e-mails.

Features and Benefits

Features & Benefits 
  • Ability to route calls to different destinations based on caller’s choice, time of day and many other options
  • Ideal for reception or helpdesk operators

How Much Does It Cost?

How much does it cost? 

There is a setup charge for auto attendants. The consultancy charge is dependent on how long is the expected time taken to make your auto attendant. There will be a minimum charge of one hour's labour. Before we start work, we will consult with you to get a detailed design for your auto attendant and provide you with a specification and a quote.

Currently the running costs for an auto attendant are just for the phone numbers used (currently £1.25 per month excluding VAT).

How Do I Get This Service?

How do I get this service? 

All orders must go via your Telephone Liaison Officer (requires Raven authentication).

How Quickly Can I Get This Service?

How quickly can I get this service? 

The lead time may vary depending on the nature of the order.  Please ask your Telephone Liaison Officer for detail (requires Raven authentication).

Support Details & Contact Information

Support Details & Contact Information 

Please contact your Telephone Liaison Officer (requires Raven authentication).

Available Service Hours

When is this service available? 

365 days a year, 24/7.

Supported Service Hours

Supported Service Hours 

Monday to Friday, normal working hours.

Service supplier