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University IT Service Catalogue

 

Hunt Groups

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

A Hunt number/group is not connected to a particular handset, but incoming calls to a particular number (hunt number) are routed to a pre-defined group (hunt group) of extensions numbers. The call can be broadcast or rotated through the pool of lines until a free line is found and the caller is connected.

Features and Benefits

Features & Benefits 
  • Calls can be routed to a group of numbers, allowing anyone to answer the call.
  • Ideal for service desks or general enquiries lines.
  • Phones can “log out” of the hunt group when they need to.

How Much Does It Cost?

How much does it cost? 

There is no cost for the set-up of the group, however the main hunt group number will be charged at a rate of £1.25 per month (+ VAT where applicable).

How Do I Get This Service?

How do I get this service? 

All orders must go via your Telephone Liaison Officer (requires Raven authentication).

How Quickly Can I Get This Service?

How quickly can I get this service? 

Delivery lead time is more often than not immediate. It is, however, advised to receive confirmation from your Telephone Liaison Officer (requires Raven authentication).

Support Details & Contact Information

Support Details & Contact Information 

Please contact your Telephone Liaison Officer (requires Raven authentication).

Available Service Hours

When is this service available? 

365 days a year, 24/7.

Supported Service Hours

Supported Service Hours 

Monday to Friday, normal working hours.

Service supplier
UIS