skip to content

University IT Service Catalogue

 

Mobile Phone Provision

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

The chosen provider for the University of Cambridge's mobile phone service is O2. Due to the amount of mobiles under contract with O2, the University is guaranteed a significantly better service from O2 compared to contracts which are bought off the high street.

 

 

Features and Benefits

Features & Benefits 

The University Telephone System's (UTS) O2 contract offers: 

  • free calls between University extensions and University mobiles
  • free calls between University mobiles
  • (almost) free line rental
  • flexible tariffs and a choice of contract lengths.

For the full set of features see the O2 Mobile Overview.

For departments, all bills are invoiced direct via CUFS journals, reducing the administrative burden.

How Much Does It Cost?

How much does it cost? 

The charges for O2 mobile use are available by clicking on one of the following options (both require Raven authentication):

Mobex

Roaming

 

How Do I Get This Service?

How do I get this service? 

All orders must go via your Telephone Liaison Officer (requires Raven authentication).

How Quickly Can I Get This Service?

How quickly can I get this service? 

The lead time may vary depending on the nature of the order. Please ask your Telephone Liaison Officer (requires Raven authentication).

Support Details & Contact Information

Support Details & Contact Information 

All correspondence to go via the Telecoms Helpdesk:

Email: helpdesk@phone.cam.ac.uk
Tel:  01223 (3)37070
Website: www.phone.cam.ac.uk/support

(for opening times, please see Supported Service Hours)

Available Service Hours

When is this service available? 

Providing O2 services are running as usual and without interruption, mobile phone services are available 24/7.

Supported Service Hours

Supported Service Hours 

Support is available during normal working hours, typically

Mon-Fri: 9am - 5pm

(for contact details, please see Support Details & Contact Information)

Service supplier
UIS