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University IT Service Catalogue


Phones (Desk Phones)

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The University Telephone System (UTS) is the University wide phone system managed by the Telecoms Office.

We supply and support a range of Cisco handsets for the system (including VoIP handsets and analogue adaptors).

Features and Benefits

Features & Benefits 
  • Free calls within the University, to both University extensions and mobiles
  • Low rate external calls
  • Easy dialling with the University's 5-digit internal extensions
  • Bespoke call handling available
  • Personalised voicemail service

How Much Does It Cost?

How much does it cost? 

Handset prices can be found on our order form.

Line rental and call charges can be found on the Telecoms Office website.

How Do I Get This Service?

How do I get this service? 

All orders must go via your Telephone Liaison Officer. (Raven authentication is required). 

How Quickly Can I Get This Service?

How quickly can I get this service? 

Lead time may vary depending on the nature of your order. Please ask your Telephone Liaison Officer for more detail. (Raven authentication is required). 

Support Details & Contact Information

Support Details & Contact Information 

Please contact your Telephone Liaison Officer. (Raven authentication is required). 

Available Service Hours

When is this service available? 

Available 365 days a year, 24/7

Supported Service Hours

Supported Service Hours 

Support during normal working hours.

Service supplier