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University IT Service Catalogue

 

Telephone Provision

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

The University Telephone System (UTS) is the University wide phone system managed by the Telecoms Office. The UTS is based around the Cisco CallManager VoIP phone system, with third party voicemail, audio conference, call logger systems.

The desk phones supplied and supported are Cisco handsets (both VoIP and analogue adapters - third party handsets are not supported); the mobile phone service is through O2. Various other services are also available such as audio conferencing, text messaging and pager service.

UTS also provides easy to use web systems which allows administrators or Telephone Liaison Officers (TLOs) to get new people up and running quickly and easily, without the need to contact the Telecoms Helpdesk.

The Services Overview provides further information and access to comprehensive details on each telephone provision offered.

Features and Benefits

Features & Benefits 

The UIS Telecoms Office provides a variety of communications solutions for the University, Colleges and allied institutions. Services that are offered include:

How Much Does It Cost?

How much does it cost? 

A full list of charges for handsets is available on the Charges and Billing web page. (Raven authenticated access)

How Do I Get This Service?

How do I get this service? 

For any Telecoms-related service, users must contact their Telephone Liaison Officer first. (Raven authenticated access)

How Quickly Can I Get This Service?

How quickly can I get this service? 

Delivery lead time is more often than not immediate. It is, however, advised to receive confirmation from the appropriate Telephone Liaison Officer* during the ordering/support process.

(* Raven login details are required)

Support Details & Contact Information

Support Details & Contact Information 

Support is available during normal working hours via the Telecoms Office Helpdesk

Email: helpdesk@phone.cam.ac.uk
Tel: 01223 (3)37070        

Alternatively, please get in touch with your Telephone Liaison Officer (Raven authenticated access only).

(for opening times, please see Supported Service Hours)

 

Available Service Hours

When is this service available? 

The service runs and is accessible 24/7.

Supported Service Hours

Supported Service Hours 

Support is offered during normal working hours, typically 

Mon-Fri: 9am - 5pm

(for contact details, see Support Details and Contact Information)

Service supplier
UIS