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University IT Service Catalogue


Telephony (Phone Software)

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The Cisco Jabber soft client works with the CallManager system to act as a University phone on computers or mobile device. As well as voice calls, it supports instant messaging and chat.


Features and Benefits

Features & Benefits 
  • Cisco Jabber app is available to download for iOS, Mac, and Windows® devices
  • support for some Android devices
  • Instant Messaging
  • chat
  • make and receive calls via the University phone system from personal devices
  • no mobile signal required when travelling – just an internet connection

How Much Does It Cost?

How much does it cost? 

The software is available free of charge, as it is part of an existing University extension.

How Do I Get This Service?

How do I get this service? 

The software is obtained by contacting the appropriate Telephone Liaison Officer.

Once installed and configured, further information on using Cisco Jabber Soft Client is available.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Delivery lead time is more often than not immediate. It is, however, advised to receive confirmation from the appropriate Telephone Liaison Officer* during the ordering/support process.

(* Raven login details are required)

Support Details & Contact Information

Support Details & Contact Information 

Support is available during normal working hours via the appropriate Telephone Liaison Officer (Raven authenticated access only). 

Alternatively, please contact the Telecoms Office Helpdesk

Tel: 01223 (3)37070      

(for opening times, please see Supported Service Hours)

Available Service Hours

When is this service available? 

The software can be used 24/7.

Supported Service Hours

Supported Service Hours 

Support can only be offered during normal working hours

Mon-Fri: 9am - 5pm

(for contact details, please see Support Details and Contact Information)

Service supplier