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University IT Service Catalogue


Institutional Self Service

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

The portal allows an institution’s Telephone Liaison Officer (TLO) to manage their own institutions telephones; performing actions such as display name changes, mailbox PIN resets and various reporting options.

Features and Benefits

Features & Benefits 
  • Manage your own institution’s phones, saving time and effort in contacting the Telecoms Helpdesk
  • Update information instantly
  • Run reports to monitor usage amongst your users

How Much Does It Cost?

How much does it cost? 

There is no charge for setting up or using this service.

How Do I Get This Service?

How do I get this service? 

If you are a Telephone Liaison Officer (TLO) and do not have access to the portal, please contact the Telecoms Helpdesk.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Delivery lead time is usually immediate.

Support Details & Contact Information

Support Details & Contact Information 

Please contact your Telephone Liaison Officer (requires Raven authentication).

Available Service Hours

When is this service available? 

365 days a year, 24/7.

Supported Service Hours

Supported Service Hours 

Monday to Friday, normal working hours.

Service supplier