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Research File Share

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

Research File Share provides large scale, enterprise grade, backed up resilient storage for Cambridge research data associated with principal investigators. It is suitable for research groups working on data sets that need additional protection and accessibility. This service delivers a highly resilient storage solution that provides snapshots and backup to allow fast recovery of lost files.

For more details click here.  

Features and Benefits

Features & Benefits 
  • Available on CUDN network
  • Resilient storage with multisite replication
  • Backed up and user accessible snapshot for fast data recovery
  • Accessible via Windows, Mac and Linux platforms via SMB/CIFS protocols

Support available through dedicated storage-services team

How Much Does It Cost?

How much does it cost? 

The detailed cost can be found here.

How Do I Get This Service?

How do I get this service? 

The service is provisioned through the Self-Service Portal.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Immediate, using the Self-Service Portal.

Support Details & Contact Information

Support Details & Contact Information 

For general support please contact:


Tel: 01223 (3)32999

(For opening times please see Supported Service Hours.)

Available Service Hours

When is this service available? 

365 days per year, 24/7.

Supported Service Hours

Supported Service Hours 

Support during normal working hours.

Service supplier