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University IT Service Catalogue


Institution Support Service (ISS) Virtual Hosting Service

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

University Information Services(UIS) helps to select and hosts off-site Virtual Servers for Institution Support Service customers with ongoing ISS agreements. Virtual Machines (VMs) are hosted on a highly resilient multi-site cluster off-site.

Features and Benefits

Features & Benefits 

UIS expertise helps customer institutions to:

  • select the most appropriate server hardware for virtualization
  • acquire hardware economically thanks to pre-existing relationships with vendors
  • deploy and manage servers efficiently
  • clone/ create additional VMs swiftly when additional capacity is needed for short-term projects, systems development and for production use.

How Much Does It Cost?

How much does it cost? 

The space on these VMs is intended for the Operating System. They are recorded periodically, but not backed up with a file-level backup.

Charges depend on the OS storage space required:

  • small - 2 GB RAM, 20GB storage for OS, 1 cpu - £10/month
  • medium - 4 GB RAM, 40GB storage for OS, 2 cpu - £20/month
  • large - 8 GB RAM, 60GB storage for OS, 2 cpu - £30/month
  • x-large - 16GB RAM, 80GB storage for OS, 2cpu - £40/month

Requires an ongoing Institution Support Service (ISS) agreement of minimum half-day/month to maintain.

How Do I Get This Service?

How do I get this service? 

How Quickly Can I Get This Service?

How quickly can I get this service? 

The service is available on a case-by-case basis so delivery lead time may vary according to customer requirements.

After confirmation of requirements and receipt of order the service should become available within 24 to 48 hours.

Support Details & Contact Information

Support Details & Contact Information 

Available Service Hours

When is this service available? 

This service is available 24/7.

Supported Service Hours

Supported Service Hours 

Support by email return during normal working hours:

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service for:

Service supplier