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University IT Service Catalogue

 

Specialist Technical Support and Consultancy

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

This service provides technical support and consultancy in specialist areas of expertise including Scientific Computing, Windows and Mac.

Features and Benefits

Features & Benefits 
  • dedicated support and advice for specific queries with specialist technical support to institutions and departments
  • detailed consultancy sessions available with experienced staff
  • ongoing support or specific project support available

How Much Does It Cost?

How much does it cost? 

Advice and consultancy up to one hour is free of charge.

More extensive consultancy is charged at standard UIS Professional Consultancy rates.

 

How Do I Get This Service?

How do I get this service? 

For general enquiries please contact the Service Desk by email to:

Email: servicedesk@uis.cam.ac.uk

Alternatively, send a more targeted enquiry to either one of the following emails:

mac-support@uis.cam.ac.uk

windows-support@uis.cam.ac.uk

scientific-computing@uis.cam.ac.uk

How Quickly Can I Get This Service?

How quickly can I get this service? 

 Depends on the support that can be offered and any booking procedures that may be necessary. 

Support Details & Contact Information

Support Details & Contact Information 

Depending on the nature of the support request, please contact one of the following service desk emails:

servicedesk@uis.cam.ac.uk 

mac-support@uis.cam.ac.uk

windows-support@uis.cam.ac.uk

scientific-computing@uis.cam.ac.uk

(for opening times, see Supported Service Hours)

Available Service Hours

When is this service available? 

As a consultancy service, the available service hours take place during normal UIS working times:

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Supported Service Hours

Supported Service Hours 

Support is offered during normal UIS opening times:

The service is supported:

Monday - Friday: 8.30am - 5pm

(excluding UK Bank Holidays and University closures)

Service for:

Service supplier
UIS