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University IT Service Catalogue

 

Institution Support Service (ISS)

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

https://help.uis.cam.ac.uk/service

Institution Support Services (ISS) provides flexible on-site support for institutions within Cambridge University which can be contracted on an hourly or daily rate, either on an on-going contractual basis or as one-off.

Features and Benefits

Features & Benefits 

ISS may be beneficial for both 

  • smaller institutions that are unable to afford a full time Computer Officer
  • larger institutions that would welcome greater integration with UIS

ISS offers:

  • full-time temporary holiday, illness cover, maternity leave cover
  • additional specialist support for research groups in an institution
  • management of your Windows or Mac desktops and servers

This service covers a wide variety of expertise including Windows and Mac desktop and server support.

Additional supplementary services like file backup and hosting arrangements are also available to ISS customers.

How Much Does It Cost?

How much does it cost? 

ISS charges are based on the standard UIS rates, using a sliding scale up to full-time provision.

Supplementary services are charged on a cost-recovery basis – see individual entries.

Colleges and other non-University institutions will also incur VAT at the standard rate.

How Do I Get This Service?

How do I get this service? 

Please contact iss-manager@uis.cam.ac.uk to discuss requirements.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Delivery lead times vary depending on the scale and complexity of the required support.

Support Details & Contact Information

Support Details & Contact Information 

Please contact the Institution Support team

Email: institution-support@uis.cam.ac.uk 

(for opening times, see Supported Service Hours)

Available Service Hours

When is this service available? 

Depends on the nature of the support covered by the ISS Agreement.

Supported Service Hours

Supported Service Hours 

As defined in the ISS Agreement.

Service for:

Service supplier
UIS