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VLE (Moodle)

Information For Users Of The Service Catalogue

The University IT Service Catalogue will be decommissioned in the Summer of 2021. This website is no longer being maintained.  

For the most up-to-date information regarding IT Services at the University of Cambridge, please visit:

Moodle is a virtual learning environment that provides a wide range of versatile online tools, as well as a place to upload course materials and other resources. It also supports secure file sharing, collaboration, research projects, event management, and questionnaires. 

Features and Benefits

Features & Benefits 

Moodle provides each user with an online environment to create and host “courses”. These are structured websites that allow the sharing of resources and access to educational activities.

  • Resources may include documents, audio/video files, HTML pages, links, and folders.
  • ​Activities may include forums, quizzes, chat rooms, assignments, glossaries, blogs, wikis and SCORM Training content.

Moodle is

  • hosted securely behind the University firewalls and controlled so that it only admist University members to their appropriate courses
  • easy to update using the system interface via any device or browser
  • capable of interfacing with other University databases for easy administration.


How Much Does It Cost?

How much does it cost? 

Moodle is available free of charge to University staff and students.


How Do I Get This Service?

How do I get this service? 

All collegiate university students and staff (administrative and academic) are automatically given accounts in Moodle. Access to the virtual learning environment at Cambridge University is via login with  Raven ID and password.

Every department, school, college or other institution that uses the system takes responsibility for the creation of courses and the granting of access to its staff and students. Moodle Coordinator roles within insitutions are are accredited by UIS.

  • If a student or member of staff wants to access a particular course in Moodle, or wishes to create a new course, they should contact the Moodle Coordinator for the relevant institution.
  • ​If the student or member of staff does not know the name of the Moodle Coordinator they should email the Moodle Helpdesk.

 People from outside the University (such as visiting lecturers or government officials) can be given access to courses by the appropriate administrators.

How Quickly Can I Get This Service?

How quickly can I get this service? 

Instant access with an existing Raven account.

Request for a sandpit course from the helpdesk are normally answered within one day.

Institutional access to Moodle is normally available within one day from initial consultation.

Support Details & Contact Information

Support Details & Contact Information 

For Moodle FAQs please see the in-application list of Help topics on the top right of all Moodle pages.

Further assistance is available from the local Moodle administrator or the Moodle Helpdesk.


The helpdesk mailbox is checked regularly throughout the working day (9.30am - 4.30pm). Emails received outside Helpdesk hours will be logged the next working day.

Local support is available in several larger departments:

Available Service Hours

When is this service available? 

Moodle is available 24/7 and can be accessed over an internet connection via any platform and browser.

There are two weekly vulnerable periods, Tuesdays and Thursdays 7am to 9am, where the system may be unavailable due to planned maintenance work.


Supported Service Hours

Supported Service Hours 

Moodle Helpdesk hours are

Monday - Friday: 9.30am - 4.30pm

Consultations with Learning Technologists are available between 9am and 5pm, Monday to Friday (excluding Bank Holidays).


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