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University IT Service Catalogue


UIS Service Desk

The UIS Service Desk is the first point of contact for users with any queries about the various services and facilities that UIS provides.

The Service Desk provides general and technical assistance, and passes queries on to an appropriate specialist if required. The UIS Service Desk can be found at the Roger Needham Building (West Cambridge Site), and on the New Museums Site (during Full Term only).


How do I get this service?

The Service Desk can be contacted by:

  • In person at:
    UIS Service Desk (Roger Needham Building), 7 J J Thomson Avenue, West Cambridge Site, Cambridge, CB3 0RB [site map]
    UIS Service Desk (New Museums Site), Pembroke Street, Cambridge CB2 3QH [site map]
  • Phone: 01223 (7)62999
    (please note that we may monitor and record telephone calls for training and quality assurance purposes with the aim of improving our service to you)
  • Email:
    (please include your CRSid e.g. abc123)
  • Fax: 01223 (3)34679
  • Post, via the University Messenger Service (UMS) or Royal Mail to:
    UIS Service Desk,
    Information Services
    Roger Needham Building
    7 J J Thomson Avenue
    Cambridge, CB3 0RB


How quickly can I get this service?

Most queries presented at the UIS Service Desk are resolved by Service Desk staff.  If a particular problem cannot be resolved at the UIS Service Desk it will be passed on to colleagues in UIS with the relevant expertise for advice and/or action. Where an in-depth discussion is required, a consultancy appointment may be suggested.  This will normally be at the Roger Needham Building (West Cambridge Site). 

Opening times

Opening times for the UIS Service Desk (Roger Needham Building, West Cambridge Site):

Monday - Friday: 08:30 - 17:00